return policy:

Our website store is committed to providing you with a satisfactory shopping experience. If you are not satisfied with the item you received, we accept returns and will process them according to the following returns policy:

  1. Return conditions:
  • Items can be returned within 30 days of purchase. If the product you purchased exceeds 30 days, we will not be able to provide you with after-sales service such as return, exchange and full refund.
  • Items must be in perfect condition, unused, and complete with all attachments, accessories, packaging, etc.
  • Custom and personalized items are not returnable unless there is a quality issue.

2.Return process:

    • Contact customer service: Please contact our customer service team through the website or customer service phone number before returning, and inform your order information and reason for return.
    • Approval of return: Our customer service team will verify your return request and let you know if it is eligible for return.
    • Return acceptance: After reviewing the return application, please return the product to the designated address according to the instructions of the customer service team, and keep the relevant express receipt as a voucher.
    • Refund Processing: After receiving the returned item, we will process the refund. The refund amount will be returned to your payment account within 5 working days after approval.

    3.Shipping responsibility:

      • If there is a quality problem with the item you received or if we sent the wrong item, we will cover the cost of the return.
      • If you are returning an item for personal reasons (like not liking it, buying it wrong, etc.), the cost of returning it will be borne by you.

      4.Need help

      If you need any assistance, please contact our customer service team